Shipping policy

Shipping Policy

Processing Times

All orders are processed within 1–3 business days. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

During high-demand periods, holidays, or promotional sales, processing times may be slightly extended.

Shipping Times

Estimated delivery times:

  • United States: 5–12 business days

  • Canada: 5–12 business days

  • Australia & New Zealand: 6–14 business days

  • Europe: 6–14 business days

  • Other International Locations: 7–18 business days

Please note that shipping times are estimates and may vary depending on local carriers, customs, weather conditions, or other factors outside our control.

Tracking Information

Once your order ships, you will receive a tracking number via email. Tracking updates may take 2–5 business days to appear after shipment.

Incorrect Address Information

Customers are responsible for ensuring shipping details are entered correctly at checkout. We are not responsible for delays or lost packages caused by incorrect shipping information.

If you notice an error in your shipping address, please contact us as soon as possible after placing your order.

Lost or Delayed Packages

While we work closely with our shipping partners to ensure smooth delivery, occasional delays may occur due to carrier issues, customs processing, or seasonal demand.

If your package appears delayed or lost, please contact our support team and we will do our best to assist you.

Customs & Duties

International orders may be subject to customs fees, import duties, or taxes depending on your country’s regulations. These charges are the responsibility of the customer.

Contact

For any shipping-related questions, please contact our support team and we’ll be happy to help.

Support Email: support@noraplanner.com